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GDC + VRDC 2019 Session Scheduler

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The Care and Feeding of Your Player Experience Team(s)

Tara Brannigan  (Client Service Manager and Community Lead, 5CA)

Richard Kiernan  (Head of Customer Care, Wooga)

Stephen Reid  (Head of Community, Viveport at HTC)

Location: Room 3005, West Hall

Date: Tuesday, March 19

Time: 11:20 am - 12:20 pm

Pass Type: All Access, GDC Conference + Summits, GDC Summits - Get your pass now!

Topic: Community Management Summit

Format: Session

Vault Recording: Video

Audience Level: Intermediate

So you've accepted a role as a manager... now what? The skills you learned as an individual contributor got you where you are, but building and managing a team brings new (and often terrifying) challenges. This talk will cover building, growing, and managing your player experience team(s) from four different perspectives. This session's speakers will be covering hiring, growing your team, rebuilding teams after organizational changes, managing multiple disciplines, working with international teams, handling the hard discussions, and more. Come with your questions ready for the Q&A!


Attendees will learn about some of the common challenges in building and managing a player experience team, real-world examples, and strategies for achieving success. Attendees will leave with ideas on how to build and manage their own player experience teams, as well as helpful resources for how to learn the skills they need to succeed.

Intended Audience

Applicable to intermediate and advanced community, customer support, and player experience professionals. If you're looking to make the jump into managing a team, or have recently been promoted in the role, this talk will provide solid insight into what you should be prepared for, and how to approach getting started.